APAC was experiencing significant turnover among their customer service representative staff, and had attempted several solutions without success. The department of human resources was struggling to find the right tools and processes to make better hiring decisions, when they decided to hire Trove.
Trove’s assessment process quickly made it clear that the issue was bigger than just selecting employees with the necessary skills to perform their job duties – the leadership of employees was a contributing factor, and needed to be addressed as well. Trove used the assessment tool with both leadership and new applicants, which showed critical data points for the selection of employees who would perform better and have increased tenure within the company’s culture.
APAC has since increased retention of customer service representatives, and individual leaders have expressed profound change in their ability to lead in their respective facilities. “Many of my managers told me it was the most significant personal and professional feedback that any of them have ever received,” Nate Greenberg – Director of Human Resources
for APAC.
